UNIFIED COMMUNICATIONS AS A SERVICE
DITCH YOUR TRADITIONAL PHONE SYSTEM AND
SAVE UP TO 50%
Unified Communications as a Service (UCaaS) is a delivery model in which PBX and collaboration applications and services are delivered over an IP network, typically the public Internet.
It’s being driven by growing desire to eliminate onsite hardware that require maintenance contracts and ongoing management costs. Bedrock has saved clients up to 50% by switching to a cloud-based phone system.
It's accessible virtually anytime, anywhere through a web dashboard, desktop app, or mobile app.
The best part is that you aren't alone. As your own technical cloud advisor, Bedrock Cloud manages the entire process.
CCaaS (Contact Center as a Service)
Contact Center as a Service (CCaaS) is a subset of UCaaS where call and contact center functions and capabilities are delivered as a service and paid for on a monthly subscription model.
CCaaS features include inbound and outbound communication channels such as voice, email, web chat and social media integration, as well as automation and robust reporting capabilities to measure agent productivity and schedule forecasting.