Are you missing important calls while away from your desk?
Is your team frustrated emailing documents back and forth, missing revisions and versions?
Are you able to video conference effortlessly with your partners and clients in your very own virtual meeting room?
Do you empower employees to work remotely?
If you've answered yes or no to any of these questions, there is still so much you can benefit from by adopting a cloud-based unified communications solution for your organization.
Here are 10 incredible and cool features of UCaaS (Unified Communications as a Service) that Bedrock Cloud can help you get, cutting your costs and saving you time.
1. (BYOD) Bring Your Own Device
With a UCaaS platform, unhinge yourself from your desk and be free to walk around and take calls, be present in video meetings, and send team messages from your mobile device.
Your employees don't need to reveal their own personal number, instead they are assigned an extension. Their caller ID can show as your business name or they can choose to show their own name for their clients. No personal information is given and your business name and number is consistent across devices.
"Not all of our employees don't have desks or offices. They are coaching and teaching. Having them take client calls from their mobile phones allows them to do their job from the field." - Sports Complex, Current Bedrock Client
The best part is not only the flexibility, but the security. An app is required to access the user's settings. If a business needs to remove the user, it's as simple as a few clicks. The previous user can no longer receive calls or login on their device. It's just as simple to add users as well.
2. Ring Multiple Devices, Never Missing a Call
You can virtually take calls from anywhere, anytime via Internet connection on multiple devices. You can choose to ring your mobile, soft phone, desk phone, and tablet at the same time or choose specific devices. Many of our users love the soft phone app on their desktop. They use headsets and can freely walk around the office and communicate with who they need to.
Do you want to enable your employees to work remotely? Now you can. Employees can use their laptop to access the app, take calls, sit in video meetings, and message their coworkers.
Bedrock's UCaaS partners offer 100+ integrations with GSuite and Microsoft365, so employees can collaborate on documents and presentations from anywhere.
3. Check and Download Voicemails from Anywhere
You don't have to spend the morning listening to voicemails at the office on your desk phone. Missed one? Now, you have to go all the way back through. Didn't catch that person's name? Listen again.
With UCaaS, you can actually view voicemails on your device, and...even download them!
Don't miss any voicemails. With UCaaS, each of your devices will display notifications about missed calls. When you view them, the notifications disappear across all devices. Now, that's unified!
4. No Physical Phone? No Problem
We know phones can be expensive and sometimes, certain industries and office types don't really benefit from a phone sitting on a desk. Some employees are out in the field, whether they are counseling, selling, marketing, networking, attending an event, and so much more.
Being able to access the platform on any device and stay connected to your colleagues eases the frustration of missing important calls, messages, and checking back into the physical office.
5. Message Your Entire Team, Set Up Meetings on Your Calendar, and Invite Them to Video Conference
UCaaS just doesn't have the ability make and receive calls. That wouldn't truly be unified. With 100's of integrations with popular apps like Slack, Google, Microsoft, Salesforce, NetSuite, Zendesk, Trello, Box...phew! The list goes on and on. If you have a developer, you can even build your own integrations and APIs!
Your office is truly right in the palm of your hand.
6. Know Who's Calling and From Where
Some traditional phones don't even have caller ID. Some phones, do but you don't recognize the number. With a UCaaS solution, an option to display the location and possible ID of the caller is available.
When you receive a call, your web browser pops up with the number, possible ID, and location of the caller.
7. Set Vacation and Holiday Greetings, Forwards
Each user has the ability to set their own vacation rules within a UCaaS platform. Your company can set holiday hours and greetings, forwards to other extensions during alternate hours, and really any other times you can think of to route your calls correctly.
"We love that we can access the phone system from home to set our inclement weather closing message, instead of calling into our old system or having to drive to the office in dangerous conditions." - Dentist Office, Current Bedrock Client
Being able to access the system other than the office benefits employees and customers.
8. Switch a Call from Your Desk Phone to Mobile Easily
On a call, but need to head out to another meeting. Don't tell the person on the other line you'll call back in the middle of an important conversation, just switch the call from your desk phone to your mobile by pushing a button.
9. Assign Extensions to Users
Did someone unfortunately leave your office and now you have to reconfigure their desk phone, changing the voicemail and company directory?
Sometimes, this can take a few days depending on the volume of requests your IT department has. Maybe you don't have an IT department and you don't have the time to do this yourself.
By having a UCaaS solution, extensions are not tied to a physical device, instead they are connected to a specific user, which increase security.
This isn't a new concept in the cloud tech world, but it can be slightly confusing for those who hear it for the first time because we are so accustomed to phone lines being connected to an extension that may be difficult to change.
Think of it this way: Extensions can be assigned or changed at anytime to any user or any device. They are not tied or restricted. An extension in a cloud-based phone system can be assigned to a new user, a new device, a current user, a current device, a group of users and devices, a mobile device, and so on. It can be removed entirely in a matter of seconds. A new extension can be added in a matter of seconds. No IT closet. No PBX. No landlines.
Your entire phone system is accessible through a web portal. With a quick training, an administrator with no previous technical knowledge can provision the system.
10. Goodbye Landlines, Hello to Cloud Communications
Cloud-based phone systems use Internet connection and are even powered by Ethernet (PoE). It it critical that your current connectivity can handle the traffic and volume of the system for your business and experience the best call quality. Questions on Internet connectivity? Bedrock Cloud got your back!
Contact Us today for your free analysis and we'll lift you up to the cloud. We partner with Gartner Magic Quadrant leading providers in UCaaS and other cloud solutions, like RingCentral and 8x8. The possibilities are endless with a customized cloud solutions for your business.